Claims

Filing a claim: Instructions

A Claim is intended for situations when a shipment was lost or damaged. Claims for Loss/Damage must be submitted by the party that owns the claim rights or is the authorized party to submit the claim. A claim is filed by completing the BPS Claim Form and returning it, along with the required documentation to the email address claims@bringer.com.

Special note on damage claims:

A claim for damage may require an inspection of the shipment and it’s packaging. BPS reserves the right to inspect any shipment of any value when evaluating a damage claim. An inspection should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location, or failure to make said items available for inspection may invalidate the claim.

Special note on claims related to govt. agency delays:

Bringer Parcel Service is not accepting any claims for shipments for non-performance resulting from:

1. Any governmental agency delay
2. Any service failure not caused by Bringer Parcel Services
3. Political unrest
4. Governmental agency labor strike
5. Force majeure

Special note on shipments:

The responsibility of proper descriptions, harmonized codes, quantities, and price accuracy are the responsibility of the BPS account holder (shipper). In the event the shipments are refused by Customs or regulatory agencies at country of destination, the shipping charges, additional fees, and return fees are obligations to be paid by the BPS account holder (shipper).

Special note on duties/taxes claims:

Written notification of claim for duties/taxes must be received within thirty (30) of shipment date from origin.

Insurance is subject to limited conditions below:

All-Risk Insurance is applicable to:

PROFESSIONALLY PACKED NEW LAWFUL GENERAL MERCHANDISE OF ALL KINDS AND HOUSEHOLD GOODS AND PERSONAL EFFECTS, AND OTHER APPROVED MERCHANDISE INCIDENTAL TO THE BUSINESS OF THE ASSURED IN APPROVED PACKING. (All-Risk insures general merchandise against risks of physical loss or damage from an external cause, subject to the conditions above.) FPA (Free of Particular Average)

Restrictive Insurance is applicable to:

PROFESSIONALLY PACKED USED GOODS, USED HOUSEHOLD GOODS, AND USED PERSONAL EFFECTS (Free of Particular Average insures general merchandise caused by perils or accidents that are significant in nature such as collision, stranding, fire, grounding, earthquakes, and others that are beyond human control resulting in a total loss event of the mode of conveyance, subject to the conditions above.)

Special note regarding packaging:

BPS will not be held responsible if the damage results from improper packaging. Additionally, if the package appears undamaged from the outside but is damaged inside, it is considered a packaging issue, and the claim will be denied.

Special note regarding returns:

Insurance coverage is not applicable to any parcel being returned to a location. This includes addressee refusing or not claiming the item, delivery address is incomplete or doesn’t exist, and/or the addressee is no longer at the address and no forwarding address is available. Returned packages are done at the expense, liability and sole discretion of the customer.

Steps to file a claim:

1. Complete and submit the Claim Form to BPS (LINK BELOW). It is preferable to have the form filled out electronically.  However, if this is not possible, please ensure writing is legible.  If you require additional space to detail the items claimed, please attach separate sheet(s) as needed.
2. Include all supporting documentation. The documentation required is outlined and specified on the Claim Form and varies depending on the claim type (damage claims require additional items).  Providing all the documents specified will allow for resolution of most claims.  However, BPS reserves the right to ask for additional paperwork in certain circumstances.  As an example, requests for Loss/Damage Cargo Claims must be submitted by the party that owns the claim rights.
3. Include photographs if the item is damaged. Photographs should include pictures of the item(s) themselves, as well as any internal and external packaging materials.
4. Review all documentation to ensure accuracy and completeness. Incomplete, inaccurate, or illegible documentation could delay your cargo claim and result in possible denial.
5. Written notification of claim for damage must be received within five (5) calendar days after delivery at destination. For missing/lost cargo, written notification must be received within sixty (60) calendar days of shipment date from origin.

6. Declared value is not insurance coverage. The declared value of a package represents BPS’ maximum liability for the package in case of loss or damage.  BPS’ maximum liability for loss or damage to a package is US $15 (or equivalent in local currency).  Shippers sending goods with values exceeding US $15 can choose to purchase insurance for the value of the goods by paying an additional charge.  If insurance is not purchased, the Shipper agrees that the released value of each package is no greater than USD $15.  To increase BPS’ limit of liability for loss or damage above USD $15, the Shipper must purchase insurance and pay an additional charge.

   Duties and taxes paid in your Country of destination should not be claim amount. Any tax or fee that has been paid for a lost shipment, shipment, the recipient must request a refund directly from the Post Office.